General News
8 July, 2025
Qantas hack possibly impacts millions of customers
Qantas CEO Vanessa Hudson has apologised following revelations the company fell victim to a cyber attack earlier this week, potentially impacting up to six million customers.
In a statement released on Wednesday, July 2, Australia’s flagship carrier revealed it detected unusual activity on a third party platform used by a Qantas airline contact centre on Monday, June 30. It is believed the contact centre is based in Manila, The Philippines.
“The incident occurred when a cyber criminal targeted a call centre and gained access to a third party customer servicing platform,” the statement indicated.
The company took “immediate action” and contained the system, and has advised all Qantas systems remain secure. Additional security measures are reportedly in place to further restrict access and strengthen system monitoring and detection, according to the statement.
“There are six million customers that have service records in this platform,” the Qantas statement revealed.
“We are continuing to investigate the proportion of the data that has been stolen, though we expect it will be significant.
“An initial review has confirmed the data includes some customers’ names, email addresses, phone numbers, birth dates and frequent flyer numbers.”
Qantas confirmed the impacted platform did not contain credit card details, personal financial information or passport details. No frequent flyer accounts were compromised nor have passwords, PIN numbers or log in details been accessed, the company indicated.
CEO Vanessa Hudson said Qantas customers would be contacted and provided necessary support.
“We sincerely apologise to our customers and we recognise the uncertainty this will cause. Our customers trust us with their personal information and we take that responsibility seriously,” Ms Hudson said.
“We are working closely with the Federal Government’s National Cyber Security Coordinator, the Australian Cyber Security Centre and independent specialised cyber security experts,” she added.
However, questions remain about the security of information within the nation’s largest domestic and international airline, and what the hack means for ordinary Australians whose names, birthdates, and other highly sensitive personal information has been stolen.
In the Orana Region, Qantas is a popular choice for travellers, primarily through its regional brand QantasLink.
The Qantas website contains a public statement about the incident, lists frequently asked questions for customers concerned, and a dedicated support line for customer concerns. The company insists existing bookings have not been impacted, and will continue to share updates on the matter.
