23 February, 2022
As of last Friday, February 18, Karen and Stuart Border have owned the Gilgandra Post Office for 20 years.
the day was low-key, the couple said they received copious
amount of support from everyone in the town.
“Our Facebook page went off!” said Mrs Border.
“We got so much support from our customers.
Everything comes down to them, we are so thankful for
their support and business,” said Mr Border.
also included an in-store competition.
Mrs Border has reflected fondly on her time running the
“It doesn’t seem like 20 years. We were talking
about it a little while ago, and we said that sometimes it
doesn’t feel like 20 years, but sometimes it does!
“Stuart and I have been here for two decades, we think
about 17 years for Jen [Coxsedge], she’s been around for a
long time, and Brady [Meyers] has been here for close to 13
years. We have a small staff, but they stay for the duration
Mr and Mrs Border originally bought the post office
from the two previous owners who were Australia Post
employees. Since then, the business has only expanded and
adapted to the times.
“Back then, post offices were licensed, and the previous
owners bought the licence. They had been working here for
a long time for Australia Post,” said Mrs Border.
bought it off them, so we were only the second ones to take
over the licensee job. It was a bit mind blowing, we didn’t
know if we were going to stay or go! Because you’ve got
the rural runs as well as the local runs.”
The post office now
also offers services outside of what you’d think to find in
your typical post office. As well as passport processing, the
team also offer banking services, heavy work ticket renewal,
safe work license, international money transfers, and so
Over time, Australia Post added these options on, as a
way to expand the market.
“Australia Post has been a very
good business partner in that way, because as letters have
diminished, they ultimately look in different areas that we
can grow in,” said Mr Border.
A six-to-eight-year period after the Border’s started at
the post office, there was a hint that post offices might
become similar to newsagents.
“They would become obsolete, that they weren’t as
important, and newspapers were sold in supermarkets, and
online content and everything was expanding,” said Mr
“So like what Caitlynn’s [King] done down here at
the newsagency, she’s thought outside the box and added
things to her business so it’s a healthy newsagency, with
other stuff. And that’s really what Australia Post did, when
they said they created a new business at our counter.
“Post offices are still here to stay. It’ll remain like it is
now until the foreseeable future and they find another thing
they can sell.”
Over the decades, as to be imagined, a lot has changed.
The way society communicates has changed, and the way
society shops has also changed, turning to online convenience.
“We used to have lots and lots and lots more letters,
and many, many less parcels. Now its lots and lots of
parcels,” said Mrs Border.
“I think some days they’re overwhelmed
“We needed a lot of help when we first started, to know
where everyone was, who they all were, who was in what
box. I can remember standing there to sort the boxes one
day, I was looking trying to match the names. Now it’s, oh
they’re there, and they’re here. Comes down a lot to memory.”
Mrs Border remembers fondly the days of when parcels wouldn’t take more then a day to travel places.
have a friend who lives in Parkes, and I used to be able to
put a parcel in the afternoon for her, and she’d get it the next
day. Without fail. I used to think that was pretty good 20
years ago,” said Mrs Border.
“That doesn’t happen now.
The parcels have to go to Sydney to get sorted, and distributed
that way. They took a lot of staff out of the towns
and closed down some of the regional centres where sorting
used to be done.
“People used to ask how long will this take, and we
could say – it’ll be in Sydney by this date. But now we just
go well.. it’ll leave here on the truck by five o’clock this
afternoon. And that’s all we know.”
The Border’s are hoping to sell the post office to a young local couple, who are also passionate about the town.